National Self-Regulation

  • Code of Ethics (Ehrenkodex), as amended in February 2012, of the Deutscher Dialogmarketing Verband e.V. (DDV).

https://www.ddv.de/verband/kompetenz-center/kompetenz-center-zustellung/ehrenkodex.html  

The DDV is integrated by different Councils, with specific goals and tasks. Each Council has his own Code of Ethics:

  • Code of Ethics of the Council Abo- und Direktmarketing, November 2008.

http://www.ddv.de/index.php?eID=tx_nawsecuredl&u=0&file=fileadmin/user_upload/pdf/Themen/Qualitaetssicherung/Ehrenkodizes/Ehrenkodex_Abo_und_Direktmarketing.pdf&t=1439041009&hash=ef33b87be3114ee6b2c4664019c1714c349012cc

 

  • Council Digitaler Dialog
  • Code of Ethics of the Council Digitaler Dialog, November 2006.

https://www.ddv.de/fileadmin/user_upload/pdf/Verband/Kompetenz-Center/Digitaler_Dialog/Regularien/Ehrenkodex_Komptenz-Center_Digitaler_Dialog_2017.pdf

  • Code of Ethics E-mail marketing

https://www.ddv.de/verband/kompetenz-center/kompetenz-center-digitaler-dialog/qualitaetsstandard-e-mail-marketing.html

  • Code of Ethics of the Council DirectMail Services, March 2012.

https://www.ddv.de/fileadmin/user_upload/pdf/Verband/Kompetenz-Center/DirectMail_Services/Regularien/Ehrenkodex_DMS_2017.pdf

  • Code of Ethics of the List Council, December 2009.

http://www.ddv.de/index.php?eID=tx_nawsecuredl&u=0&file=fileadmin/user_upload/pdf/Themen/Qualitaetssicherung/Ehrenkodizes/Ehrenkodex_List_Council_01.pdf&t=1439552751&hash=0fb29ee8e96733537a84640e36059907f5b624f4

  • Industry Code of Customer Service and Contact Center Industry, November 2016.

https://www.ddv.de/fileadmin/user_upload/pdf/Verband/Kompetenz-Center/Customer_Services/Regularien/DDV_Branchenkodex_2017_Web.pdf

  • Code of Ethics of the Council Zustellung, April 2017.

https://www.ddv.de/fileadmin/user_upload/pdf/Verband/Kompetenz-Center/Zustellung/Regularien/Ehrenkodex_Zustellung_April_2017.pdf

  • Code of Ethics of the Council Face-to-Face-Marketing, June 2013.

http://www.ddv.de/index.php?eID=tx_nawsecuredl&u=0&file=fileadmin/user_upload/pdf/Themen/Qualitaetssicherung/Ehrenkodizes/Ehrenkodex_Council_Face-to-Face-Marketing.pdf&t=1439552751&hash=997f6f6674ae319c716740347673b6e9d39891ee

  • Code of Ethics target Group Marketing, March 2017.

https://www.ddv.de/fileadmin/user_upload/pdf/Verband/Kompetenz-Center/Zielgruppenmarketing/Regularien/A02_EK-Zielgruppenmarketing-01122009.pdf

  • DDV Best Practice Guides

https://www.ddv.de/verband/publikationen/best-practice-guides.html