FEDMA - Federation of European Direct and Interactive marketing
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Teleservices

Here you will find useful links to information on teleservices.

http://www.eurocallcentre.com
Website of the FEDMA project on call centre qualification. This website provides under the section knowledge centre a full range of interesting links such as suggestions for books, Call centre portals, on-line newsletters and magazines; outlines of the legislation and the self regulation affecting call centres in Europe ; EU Policy and funding related to Call Centres; interesting articles; reports; useful sites about teleworking and Call Centre Associations, etc

http://www.callcity.net
The Call Center Network (CCN), promotes knowledge and information exchange between those concerned with call centers, customer service and related technology.

http://ritim.cba.uri.edu/
Research institute for telecommunications and information marketing

http://www.callcenterworld.com
Source for call centre information